Erniel John Lim

With three years of freelance experience working with one of the industry’s leading Shopify training platforms, Drop Ship Lifestyle, I advised entrepreneurs on store setup while generating roughly $150,000 in annual sales.

This strategic merchant support builds upon my eight-year foundation in BPO customer operations for high-volume eCommerce accounts like Sears.com and Kmart.com.

Managing carrier coordination with UPS, USPS, and FedEx and resolving complex returns taught me how to read a question properly before answering it—which turns out to be the most important part of the job when you are running someone else’s store.

Today, I leverage this combined expertise in frontline order operations, alongside my knowledge of the Shopify platform, to build and manage Shopify storefronts end-to-end.