Customer service and technical support professional with over 2 years of experience handling US client accounts at Teleperformance, recognized as a Top Performer with a Customer Service Excellence award.
Background spans call center/BPO work, IT support (485-hour internship with DENR Region 8), and SEO/WordPress work, including a project that reached #1 search ranking for target hiring terms.
Recently completed certifications in data analytics, Excel, Power BI, SQL, and Python.
Comfortable with remote, phone-based, and technical/administrative work, and known for following documented processes accurately while proactively flagging issues before they escalate.
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