Philip Mark San Juan

Results-driven Customer Service Professional with 10+ years of experience in customer support, help desk operations, email management, live chat support, payment reconciliation, refund processing, and customer retention across B2C and B2B environments.

Proven expertise in resolving Tier 0 and Tier 1 customer concerns, managing desk tickets, handling escalations, and maintaining accurate CRM documentation for seamless customer experiences.

Strong background in administrative support, onboarding assistance, technical troubleshooting, fraud analysis, payment investigations, and customer satisfaction improvement. Experienced in working with cross-functional teams including sales, content, billing, and management to ensure timely issue resolution and service excellence.

Highly skilled in email support, live chat, customer retention strategies, refund analysis, subscription management, and process improvement. Adept at handling fast-paced remote work environments with professionalism, efficiency, and strong attention to detail.

Committed to delivering exceptional customer experiences while contributing to company growth, retention, and operational excellence.